The world of communication beats all other fields when it comes to the development and implementation of new and creative ideas. They come up with new and innovative ideas every day to make life easier. The need for communication channels that are efficient and affordable has necessitated the need for innovation in the field of communication. Business organizations suffer huge losses if their communication channels are not efficient enough.
One of the notable advancements in communication technology is IP telephony. Internet Protocol telephony refers to the technologies which use the Internet Protocol packet switched connections to send and receive voice, fax and other forms of information. This is the information that was traditionally relayed over the dedicated circuit – switched connections of the public switched telephone network (PSTN). In IP telephony there are no tolls like those in public switched telephone network as the information is shared as packed of data on shared lines. There is also less government regulation on IP telephony compared to the traditional phone service. The way that businesses communicate with each other and their customers has been greatly revolutionized in terms of flexibility and affordability by the use of IP telephony. Some of the benefits a business can get from IP telephony include reduced charges and security.
The Hosted VoIP solution allows a business to access a myriad of IP based applications and devices for use in communication. Switching to IP telephony is not costly as there is no capital investment requirement and little is spent on infrastructure. Management and maintenance of VOIP hosted services is also very affordable compared to the traditional phone services. In addition, IP Telephony carries both data and voice over a single network. This greatly reduces the cost of communication infrastructure.
Business communication is greatly secured by the use of IP technology. Secure routing and remote access can be done through the use of Virtual private networks even over the public network. This way, the information is as secure as that sent over a private network. Using IP telephone also allows businesses to access features that are more advanced. With IP telephony companies can cost – effectively access features like conferencing, incoming call management, and caller ID. Most of these features are provided by the traditional corporate PBX which was more expensive than the IP telephony. For small and medium businesses, these features enable them to run more efficiently.
By switching to IP telephony, the productivity of an organization is bound to increase. IP telephony supports several applications and devices which make it possible for the users to work more effectively and efficiently. Collaboration for productivity is made possible through communication over the IP telephony.